ictjob.be : Job posting - PYRAMID - Senior End-to-end Process ...

Pyramid is a strong, dynamic Belgian company providing a full range of IT Consultancy Services & Solutions to TOP-100 companies within the Benefralux.
Our main competence areas are :

- IT Consultancy Services
- Total Customer Care (Services & Solutions)
- Business Solutions
- Project Support Services

In order to keep up our reputation of providing high-quality services, we continuously look for IT professionals who can help us offer an added value to our clients.

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Description:

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To set-up and lead an initiative to improve the E2E process management in a Telco / ICT environment, thereby leading and managing company-wide program/change management teams ensuring timely delivery of business initiatives with respect of approved scope and budget.

• Review and assess the current status of the E2E process management.
• Develop improvement initiatives for the E2E process management together with the business owners and other relevant stakeholders and align on the implementation.
• Structure, prepare and align the implementation plan.
• Set-up a project team covering all impacted teams (end-to-end approach & governance).
• Prepare and defend together with the program sponsor the business case.
• Monitor and track the implementation, resolve conflicts and provide content support.
• Liaise on a continuous basis with management of the impacted departments to ensure that everyone is fully aware of the deliverables (content + timing) his or her reports are in charge of.
• Ensure appropriate communication and coordination across (sub-)departments related to the project.
• Define and facilitate change (due to process optimization).

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Skills:

• At least 12 years experience in Program/Project Management within large and complex environments.
• Good knowledge of the Telecom environment at large or at least of relating Technology or other sector.
• Good understanding of key processes in a Telecom Business (Order to Bill, Trouble to Resolution).
• Proven experience in managing large change initiatives (by preference focussing on process optimization).
• Very good experience in process optimization and process analysis.
• Proven experience in steering large and complex programs from an end-to-end perspective, coordinating all aspects (business, IT, engineering, Finance, HR,...)
• Good project methodologies knowledge.

Language skills:

• French, Dutch and English.

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Interested?

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If you are interested, thanks to submit us your most recent r?sum? in word format.

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